Crisis Resources

In Crisis? You're Not Alone.

If you or someone you love is struggling with a mental health crisis, please know that help is available. The resources below offer immediate support in Kitchener-Waterloo and across Ontario, whether you're looking for someone to talk to, support for your child, or urgent in-person help.

Immediate Crisis Support

Call 9-1-1
If you or someone else is in immediate danger or at risk of harm.

HERE 24/7 (All-Ages Crisis Line – Available 24/7)
📞 1-844-437-3247 (1-844-HERE-247)
📱 Text support available at same number
🔗 www.here247.ca
Provides crisis support, intake, assessment, and referral for mental health, addiction, and crisis services across Waterloo Region.

Canada Suicide Crisis Helpline (9-8-8)
📞 Call or Text 9-8-8 (24/7, free and confidential)
🔗 988.ca
For anyone in Canada experiencing thoughts of suicide or emotional distress.

Youth & Family Crisis Resources

Front Door (Youth & Family Mental Health Support)
📞 519-749-2932 (Press 1 to speak with a counsellor)
⏰ Call during business hours to book free phone or video support
🔗 www.frontdoormentalhealth.com
Supports children and youth (under 18) and their families in Kitchener-Waterloo.

Mobile Crisis Service for Youth (Under 18)
Coordinated through HERE 24/7
Delivers in-home or in-community urgent support for youth and families in crisis.

In-Person Crisis Services

Integrated Crisis Centre (CMHA WW)
📍 67 King Street East, Kitchener
⏰ Walk-in support available Monday to Friday, 9:00 AM – 6:00 PM
🔗 CMHA Integrated Crisis Centre
No appointment needed. On-site staff provide crisis intervention, mental health support, and referrals.

Grand River Hospital – Emergency Department
📍 835 King Street West, Kitchener
Offers psychiatric assessments and urgent care support.

WRH – Queen’s Blvd Site (formerly St. Mary’s)
📍 911 Queen’s Blvd, Kitchener
Provides emergency mental health care for adults.

24/7 Support by Phone or Text

Kids Help Phone (Youth-focused support, ages 5–29)
📞 1-800-668-6868
💬 Text CONNECT to 686868
🔗 www.kidshelpphone.ca
Free, confidential support from trained professionals and volunteers. Available in English and French.

Crisis Text Line (All ages)
💬 Text HOME to 741741
24/7 free support by trained crisis responders, via text message.

If you’re visiting this page, you might be going through a very difficult time. Please know that support is just a call or text away. Whether you reach out to a local crisis team, talk to someone at a walk-in centre, or text for help in the middle of the night, there are people who care and are ready to listen.