Emergency services
24 hours a day
For immediate danger, a life-threatening emergency, or an urgent risk of harm.
Crisis and Emergency Resources
Intentional Living Psychotherapy is not a crisis or emergency service. Email, voicemail, and Jane messages are not monitored continuously and cannot provide immediate support.
If you or someone else is in immediate danger, call 9-1-1 or go to the nearest emergency department. If you are thinking about suicide or are worried about someone who may be, call or text 9-8-8 anywhere in Canada.
Find the support you need
Immediate support
Start here when safety cannot wait.
9-8-8: Suicide Crisis Helpline
24 hours a day, 7 days a week, across Canada
Call or text for suicide-crisis support, whether you are thinking about suicide or are worried about someone else.
Waterloo Region crisis support
Local phone and in-person crisis services.
HERE 24/7
24 hours a day, 7 days a week
People of all ages in Waterloo Region
Crisis support and access to mental-health, substance-use, and crisis services across Waterloo Region.
Call this number for guidance before going to the Here 24/7 Kitchener location. Text service is not listed for this number.
Here 24/7 Kitchener
Walk-ins Monday to Friday, 9:00 a.m. to 5:00 p.m.
An in-person crisis service in downtown Kitchener.
Address: 55 King Street West, 2nd floor, Kitchener, Ontario
Call HERE 24/7 at 1-844-437-3247 before going to this location.
Support for children and young people
Age-specific mental-health access and confidential support.
Front Door
Monday to Friday, 8:30 a.m. to 4:30 p.m.
Children and youth under 18 and their families
A Waterloo Region access point for child and youth mental-health services. Front Door is not an emergency service.
For urgent or after-hours support, call HERE 24/7. For immediate danger, call 9-1-1.
Kids Help Phone
Children, youth, and young adults
Confidential support by phone or text.
Hospital emergency departments
Twenty-four-hour emergency care in Kitchener.
WRHN @ Midtown
Emergency department open 24 hours a day, 7 days a week
Hospital emergency care with a dedicated emergency mental-health assessment service.
Address: 835 King Street West, Kitchener, Ontario
WRHN @ Queen’s Blvd.
Emergency department open 24 hours a day, 7 days a week
Hospital emergency care.
Address: 911 Queen's Boulevard, Kitchener, Ontario
Service details can change. If a listed service cannot be reached and the situation is urgent, call 9-1-1, call or text 9-8-8, or go to the nearest emergency department.